Welcome to Luca’s Pool Services. Please read these terms carefully as they outline important information about our services.
Service Overview
We have designed our subscriptions with the common needs of residential pool owners in mind and the feedback we’ve received over the many years. Our service does differ from others so we hope you’ll read through the information below to become more familiar with our offerings.
Water Treatment
On a weekly basis, your pool is tested and balanced to industry standards. After which we will turn on your filter pump to circulate the added chemicals and prevent plaster degradation. The pool should run for at least 1 hour each visit. There are many equipment sets and we have provisions for everyone. When leaving, Mechanical timers are left on, Variable speed pumps are set to quick-clean, and automated systems are placed in time out. All of these methods will automatically return the system to its previous state usually within 3 hours with the exception of mechanical timers. Please call us if you need more information on this subject.
Chemical Materials
Chemical material means any product needed for the weekly balance of a body of water including but not limited to chlorine, acid, cyanuric acid, salt, algicides and more. This does not include water conditioning with salt or cyanuric acid. We include all necessary chemicals to balance Chlorine and PH. Any further chemicals needed to maintain the proper balance such as conditioner and algaecides will be billed. Conditioner is $5/pound, Zero Phosphate treatments range from $10-$40 depending on Phosphate test results.
Strainers & Baskets
This includes skimmer baskets, leaf canisters, cleaner bags, and pump baskets. To prevent the early wear of o’rings we instruct our servicemen to use discretion when emptying pump baskets and leaf canisters. If the debris can be viewed clearly through the Lid or container and its not likely to restrict flow by the next visit we may choose not to empty it during that visit.
Basic Equipment Review
Each week as we enable the filter pump we will briefly look and listen for any serious issues.
Cleaning Guarantee
We expect that during each visit our team will perform every step of the service in turn and we stand by the quality of work that is performed. However, If our performance was not acceptable simply report it to us by the next day and we will schedule a revisit. Also, please review our heavy debris policy for more detailed information and expectations of cleaning during these times.
Heavy Debris – 2 Part Cleanup
During and after high winds, in certain seasons, and even from natural disasters, your pool may collect excessive debris that requires cleaning beyond the scope of what is included in our general maintenance plans. By default and to prevent the clogging of your suction lines or damage to your equipment, we supply our team with a portable vacuum that removes large debris. This vacuum, however, by design does not remove fine dirt and stirs it up in the pool only to fall to the floor hours later. The following week we will return and attempt vacuuming normally, permitted that no additional debris was added throughout the week. While this cleanup process is best for the pool and the equipment it may not be best for your schedule so we offer alternative cleaning options during these times per request. You may send in a photo of the pool and request additional quoting to expedite the cleanup as needed.
Filter Cleaning
Required within each maintenance plan is filter cleaning. This prevents many chemistry issues. This is performed once in Spring and once in Fall at $135 per filter.
Pool Covers and Adding Water
For liability and insurance purposes we cannot add water to your pool at any time. Likewise, we cannot remove or replace pool covers, or security gates for cleaning.
Notification of Issues
We look for issues and report them after their visit is complete. Depending on the severity and type of issue, we may inform you of the problem or communication. Some examples are low water, equipment issue, limited service because of rain or bad weather, and more.
Billing & Payments
A monthly invoice is sent via email by default on the 15th of each month and is due on the 30th of the month for which we are servicing. You may pay online, over the phone with a credit card, or send a check by mail. Billing is based on 4 weeks of service per month. A $7 or 10%(whatever is greater) finance charge will be applied to any invoice not received by next billing date.
5th Week Credits
Our billing is based on a 4 week month. Throughout the year there are a number of months where a 5th week of service is rendered. We trade this additional service for our Holiday schedules and unfinished work due to bad weather, or sick days. For this reason, no adjustments are made to invoices.
Holiday/Vacation Schedule
We will be closed the week of Thanksgiving, and the week of Christmas Eve through New Year’s Day. Our services are billed on 48 weeks per year basis at 4 times per month. We reserve 4 weeks of the 52 for vacation, rainy or sick days.
Rainy Day Service
When it is raining, we will skim the surface of the pool, empty the baskets and remove debris. Vacuuming will be done if the bottom of the pool is visible; if not, then we will vacuum on your next service date.
Cancellation Policy
Our maintenance plan allows for cancellation at any time but there are many service costs divided across months of service that will be assessed at closeout. This is because we average the cost of service by 12 months to provide the convenience of flat rate billing instead of usage-based. You can request this information at any time and know that these rates are based on an annual commitment.
Referral Program
We offer one month free for every referral you send our way. We 100% discount your invoice after 3 months of service with the new client you refer.